Plan your move
Our House Removals Standards
Know what to expect before, during and after your move — with customer care and careful handling at every stage.
- 5-star reviews
- 850+
- Years of experience
- 19+
- Goods in Transit cover
- Up to £25,000
Subject to policy conditions and exclusions.
Professional, supervised moving crews
Our standards put punctuality, courtesy and safe handling first. An experienced foreman supervises packing, collection and delivery, with the office team available to help resolve questions during the move.
Suitable vehicles, packing materials, purpose-made furniture covers, blankets and straps help protect belongings throughout handling and transport.
Before your house move
We assess your belongings and property access through a home or video survey, then provide a written quotation explaining the services, price and terms. Your move plan should identify packing, dismantling, storage and any other agreed extras.
Read the acceptance documents and terms before confirming. Declare valuable items and discuss the cover, limits and exclusions that apply to them. Invoices and payment receipts form part of your booking paperwork.
During your move
The team follows the agreed plan, uses protective materials and handles items with care. Tell the foreman which rooms furniture and boxes should go into at the destination; clear room labels make unloading easier.
If something changes — access, keys or an item that cannot be safely moved as expected — discuss it with the team and office so the next steps and any charges are clear.
Completion checks and aftercare
Before the crew leaves, walk around the property and check furniture, non-boxed items and the outside of boxes for visible damage. Check televisions and other relevant equipment where practical and note any concerns on the completion paperwork.
If you discover a problem later, contact us promptly with photographs and details. The terms supplied with your booking explain reporting and claims procedures. Nothing in these checks or contractual procedures removes your statutory consumer rights.
Feedback and concerns
We welcome feedback about the service and use it to improve the way we plan and deliver moves. Contact the office if you are unhappy so we can investigate and explain the available resolution process.
Independent customer feedback is available through our review links. Read recent reviews and ask questions about the parts of the service that matter most to you.
Let's plan a carefully managed move
Free, no-obligation fixed quote. £25,000 insurance cover included as standard.